Support

We read every email.

Contact

We aim to reply within one business day. Include your account email and a brief description of the problem.

What to include

The email address you signed up with
What you were trying to do
What happened instead, and any error message you saw
If a specific listing is involved, paste the broker URL or attach the PDF
A screenshot if relevant

Common questions

Is my data private? Can brokers or sellers see my boats?

No. Your boats, notes, analyses, and dream-boat profile are private to your account. The only exception is anything you explicitly share — if you create a share-link, anyone with that link can view that boat’s read-only page until you revoke it.

What can I import?

Two things: the listing’s text (copy it from the broker’s page and paste it in) or a PDF brochure. We read the text and fill in as many fields as possible. We don’t fetch listings from a URL — the listing URL you save on a boat is kept for your reference only. Note that image-only (scanned) PDFs can’t be read.

How accurate is the analysis?

The analysis is a decision aid built from the listing data you provide — it’s only as good as that data, and it is not a substitute for a marine surveyor, a sea trial, or professional advice. Use it to spot gaps, red flags, and questions worth asking before you spend money on the real thing. See the disclaimer for details.

A listing didn’t parse correctly. What do I do?

You can correct any field directly on the Boat Details tab — your edits always take precedence over imported data. If a listing is consistently importing badly, send the listing URL or PDF to support@eyachtsurveyor.com and we’ll look at it directly.

Can I share an analysis with my surveyor or partner?

Yes. Create a share-link from the boat’s page and send it to anyone — they don’t need an account to view it. Share-links are read-only and can be revoked at any time.

What does eYachtSurveyor cost?

eYachtSurveyor is free.

I forgot my password

Use the reset password page and we’ll email you a reset link. If it doesn’t arrive within a few minutes, check your spam folder, then contact support@eyachtsurveyor.com.

How do I delete my account?

Email support@eyachtsurveyor.com from the account’s registered address. We’ll confirm and complete the deletion within 7 business days. All your imported listings, dream-boat profiles, and notes are removed.

Can I use eYachtSurveyor on a phone?

Yes — the layout adapts to mobile. The most data-dense screens (Compare and the editing form) work better on a tablet or laptop, but importing and reading analyses works fine on a phone.

Where can I find your legal docs?

Disclaimer · Terms of Service · Privacy Policy

Reporting a security issue

If you think you’ve found a vulnerability, please email support@eyachtsurveyor.com with details. Please don’t publicly disclose until we’ve had a chance to respond.