Support

We read every email.

Contact

We aim to reply within one business day. For urgent issues affecting paid features (when paid plans are available), include your account email and a brief description of the problem.

What to include

The email address you signed up with
What you were trying to do
What happened instead, and any error message you saw
If a specific listing is involved, paste the broker URL or attach the PDF
A screenshot if relevant

Common questions

A listing didn’t parse correctly. What do I do?

Use the Calibration toggle inside the listing’s import view to see exactly what the parser extracted vs. the raw text. Mark the fields the parser got wrong and save — that helps us improve the parser. If a listing is consistently failing, send it to support@esurveyor.com and we’ll look at it directly.

How do I delete my account?

Email support@esurveyor.com from the account’s registered address. We’ll confirm and complete the deletion within 7 business days. All your imported listings, dream-boat profiles, and notes are removed.

Can I use eSurveyor on a phone?

Yes — the layout adapts to mobile. The most data-dense screens (Compare and the editing form) work better on a tablet or laptop, but importing and reading analyses works fine on a phone.

Is the demo account safe to play with?

Yes. The demo is read-only — saving, broker emails, and surveyor share-links are disabled for it. Anything you click won’t change real data. To actually use eSurveyor for your boat search, create your own account.

Where can I find your legal docs?

Disclaimer · Terms of Service · Privacy Policy

Reporting a security issue

If you think you’ve found a vulnerability, please email support@esurveyor.com with details. Please don’t publicly disclose until we’ve had a chance to respond.